Privacy Policy

Effective Date: November 13, 2024

Welcome to China Electron!

This Privacy Policy ("Policy") applies to personal data collected through our products, related websites, other online services and your use of all services of chinaelectron.com as a user and other services which include a link to this Policy (e.g. customer support) (collectively, the "Services"). This Policy also summarizes when and how your personal data is collected, used, safeguarded and disclosed in connection with your use of the Services. It also describes your rights and available choices regarding your personal data.

Data Controller: China Electron ("we", "us", or "our") is the controller (or similar term under applicable laws) of any information processed in connection with this Policy.

It is our policy to comply with applicable data protection laws. By using our Services and providing us with information, you consent to the storing, transferring and processing of your information in the manner described in this Policy.

I. What personal data we collect

1. Account Registration

When you register an account with China Electron, we need to collect your IP address, username, email address and a password to complete the account registration. China Electron maintains your username, email address and password (in an encrypted format) inside our secure environment and only uses your information to welcome you back upon your return and personalize your experience on our Services.

2. Viewing and Browsing Products

In order to provide you with browsing history, search history, shopping cart or order product display services, we will collect your browsing information, search history, shopping cart add products, order history.

3. Order and Delivery

When you place the order, we need to collect the order details, your e-mail, shipping address and bill address (including consignee name, phone number, precise address, postal code, company name and tax/vat number), to ensure correct delivery of goods.

4. Payment

If you pay for any products and services via our website, we will need to collect your identifiable and payment information. The exact personal data collected and used will vary depending on the payment method. It may include information such as: your passport and birthday (specific shipping method), name, card number (not collected, passed to third-party payment providers via interface), credit card expiry date, security code, billing address, mobile phone number and email address. Once you finish, you should send us the bank slip (including the China Electron order number).

5. Return and Refund

When you follow the customer service communication to request a return, you should send the China Electron order number, product pictures, videos and detailed description to us, which will be used to determine whether to accept your return.

II. How we use your personal data

We use your personal data for the following purposes:

To provide our services, including to register your account and facilitate your purchase of goods and services
To verify your identity and maintain the security of your account
To communicate with you regarding your account, orders, and customer service issues
To improve our services and develop new features
To comply with legal obligations

III. How we share your personal data

We may share your personal data with the following categories of recipients:

Service providers who help us operate our business and provide services to you
Payment processors to facilitate your transactions
Shipping and logistics companies to deliver your orders
Law enforcement agencies or other government bodies when required by law

IV. Your Rights

Depending on your location, you may have various rights regarding your personal data, including:

Right to access your personal data
Right to correct inaccurate data
Right to request deletion of your data
Right to object to certain processing activities
Right to request restrictions on processing

V. Protection of Personal Information

China Electron takes the security of your personal data very seriously. We protect all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy. We ensure that users' information is only used for providing service for users.

We promise to take the following responsibilities for protecting users' information:

We work to protect the security of your personal data during transmission by using Secure Sockets Layer (SSL) encryption technology.
Your China Electron Account Information is password-protected, and the username and password are stored in an encrypted format in our secure environment, only you have access to this personal information. We will never ask you for your password in an unsolicited phone call or in an unsolicited email.
We maintain physical, electronic, and procedural safeguards designed to guard and prevent misuse of your personal data. Our security measures include industry-standard physical, technical and administrative measures to prevent unauthorized access to or disclosure of your information, to maintain data accuracy, to ensure the appropriate use of information, and otherwise safeguard your personal data.

VI. Retention

We keep your personal data only as long as we are either required or permitted to by law or as relevant for the purposes for which it was collected. That is, we will destroy or anonymize your personal data when we have reasonably determined that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; (ii) retention is no longer necessary for any legal or business purposes; and (iii) no other legitimate interests warrant further retention of such personal data.

VII. Changes to this Policy

We update this Policy in our discretion at any time by posting the amended version here or by providing such notice about or obtaining consent to changes as may be required by applicable law. When we do, we will revise the updated date at the top or the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal data we collect.

VIII. Contact Us

If you have questions or concerns about this Policy or practices of personal data protection, please contact us via:

Our Data Protection Officer Email: service1@chinaelectron.com